New Ask a Librarian Chat Experience

new and improved live chat

By Tessa Withorn

Starting in January 2024, the University Libraries will have a new Ask a Librarian chat experience. While you’re using the library’s website, you’ll get a friendly reminder that librarians and research assistants are here to help. You’ll be able to chat with us live Monday through Friday from 9am to 5pm.

New Chat Features

Follow up emails
If we can’t answer your question in the moment or if we need to follow up with you later, we’ll create a ticket from your chat and follow up with an email to the address you’ve provided.

Email a transcript
You can send a transcript of your chat with the information and links we talked about so you can go back and find them again later.

Feedback
We’d love to hear from you about our service! Our new system allows you to give a rating to your experience and add comments to let us know how we’re doing.

Search FAQs
If we’re offline, you can search our knowledge based of Frequently Asked Questions to find the information you need, or send us an email and we’ll follow up the next business day.

How We Can Help You

Finding sources – We can help you find specific articles, books, journals, data, media, and other research materials from the library and across the web. We’ll help you figure out whether they’re available online, on a shelf in one of our libraries, or in another facility. If an item isn’t available, we can help you request items through our interlibrary loan service to get you the materials you need.

Getting started with a research project – We can suggest relevant databases, keywords, and other search strategies to find research materials for your topic. We may suggest and help you schedule an appointment with a librarian who has expertise in your subject for more in-depth assistance.

Using the library – We can find and share information on our website for using other library services like our hours, book borrowing limits, finding and reserving study spaces, recommending a purchase, scheduling an instruction session, and more.

Account help – We can connect you with staff in our Access and User Services department for help with renewing books, checking on interlibrary loan requests, and other issues related to your accounts.

Troubleshooting – If you encounter a broken link or have trouble accessing one of our databases, we can help resolve or report the issue.

The new Ask a Librarian chat goes live on January 8, 2024.

In the "Ask a Librarian" chat window, a student asks how to find research papers and the librarian responds, "I'd be happy to help. What topic are you researching?"

“Which bridge did Muhammed Ali throw his medal off of?” and other interesting questions answered by the Research Assistance & Instruction Department

By Anna Marie Johnson

Imagine a job where you were able to learn about all kinds of different and fascinating topics in the process of helping someone answer a burning question that they have. That is part of the work of the Research Assistance and Instruction (RAI) office. Librarians, professional staff, and peer research assistants answer questions like these (and much more prosaic ones such as “Why can’t I access this journal article I need?”)  via e-mail, chat, phone, or face-to-face:

  • How many buildings are there on Belknap Campus?
  • How did St. Paul come to be a Roman citizen?
  • What is the childhood address of Hunter S. Thompson?
  • What was the roll call vote for the Kentucky senators and House members for the Civil Rights Act of 1964?
  • Can you help me research design for justifying the excavation of a privy?
  • What are the cultural reactions regarding American Indians during the Gilded Age and Progressive Era (1870-1929)—particularly in how American Indians and the related federal policies were represented in the media?
  • Where can I find industry and consumer data for Gillette Fusion?
  • What are the general prosodic characteristics of English and Spanish?

Over the years, we have helped with questions that ranged from the esoteric (journal articles on the dead Sabaean language, from someone wanting to piece together the language and write a book about it) to the downright impossible, such as the patron who wanted a copy of the WHAS Radio broadcast license from 1927, or the patron researching obscure magicians and street performers from Europe.

“What’s the best book you’ve ever read?”

While we go to great lengths to track down an answer, sometimes there’s a little luck involved. One day, a call came in to Rob Detmering, the librarian responsible for Film Studies. The caller was looking for one of the original copies of a 1972 film called Asylum of Satan. The film had reportedly been shot here in Louisville and the out-of-state caller thought that the university might have a copy. Rob asked around to the Archives, the Art Department, and a few other campus contacts that he thought might know something,

“How many theaters exist in the Palestinian territories occupied by Israel?”

but to no avail. Rob did some digging in the online database for the Courier-Journal that the library subscribes to and discovered the film had been shown at a film festival in 2008 at Baxter Avenue Theatre. Rob called the theater and spoke with someone who not only knew the film but knew the location of the copy that they had used in the showing.

We often learn a lot as we’re helping.  Our former Libraries Diversity Resident George Martinez received a question from a faculty member asking about the history of the African American Theater program at UofL. He looked through some microfilm and consulted with our colleagues in the Archives & Special Collections to find articles that traced the history of a controversy over how money generated by the Fiesta Bowl was being used for scholarships. The results of that controversy was the increase in hiring and scholarship distribution to increase the diversity at UofL.

Got Questions? Ekstrom’s RAI Department can help you track down your answer! Oh, and there is some doubt as to whether Ali ever threw his medal off any bridge, but the closest answer is the Clark Memorial.