Biennial Benchmark Survey helps University Libraries improve.

By Anita Hall, Assessment Librarian

The University Libraries Benchmark Survey, released in February, is one of the primary ways we obtain feedback from the UofL community. It covers all of our campus libraries, and has existed in some form since 2001.

We do our best to read every comment and make real improvements to the campus libraries each time this survey goes out. Sometimes the results show clear areas for improvement, such as the need for more electrical outlets, or for creating graduate study space, or for beefing up journals in certain subject areas. Often the Benchmark survey results are a starting point for more research. For example, if we see that something isn’t meeting people’s needs, we learn more about the specific issues and possible solutions and use the time between surveys to do that follow-up work. Either way, we’re committed to listening, learning, and evolving to better serve the University community.

Our most recent survey was conducted in April 2021, when we made a major update to the survey instrument. We work with UofL’s Office of Institutional Effectiveness to administer the survey, and they generate a random sample of about 50% of the university community. Not everyone receives a survey and we are dependent upon those who take time to fill it out.

What did we learn that last time around? Overall, it seems like we’re doing pretty well. The vast majority (87.47% or 1612) of 2021 respondents said that they have used the Libraries in some way during the prior year. Of course, due to the pandemic a lot more people were using the Libraries virtually than in previous years, but we were very happy to learn that so many people were still finding ways to use our collections, services, and spaces. For people who said they did not use the Libraries, the top reason was that they just haven’t needed to – but will when the need arises. We also asked respondents to rate the Libraries overall on a scale of 0 to 10, and the average score was 8.32. This was up slightly from the previous survey, so we were happy to see that we have been making improvements!

Orange backdrop with the text Take the Benchmark Survey, with the word Survey in a large speech bubble

We learned that people were struggling to find group study spaces, and added additional group study rooms on the second floor of Ekstrom. We’ve updated the lighting in the Art Library. We’ve been hard at work adding diverse materials to the collections at all campus libraries. We’ve made updates to the website, including a big refresh of the Archives & Special Collections site.

We’ll update you soon about the feedback gleaned in this year’s survey. Until then, we appreciate your input!


Awards Honor University Libraries Employees

Three University Libraries employees have been honored with awards for outstanding performance and merit, and for contributions to the Louisville community.

John Burton, Acquisitions Specialist with Technical Services won the University of Louisville’s annual Outstanding Performance Award honoring exceptional service in staff.  Burton has worked for the Libraries for over 30 years, having begun as a libraries student assistant, and later with Technical Services, and has experienced first-hand the transformation of the library profession and its services, including the transition from an analog card catalog to digitized online collections. As Acquisitions Specialist, Burton is in charge of finding and evaluating items to add to the Libraries’ physical and digital collections.

Photo of John Burton
John Burton

The award comes with a cash award of $1,000, an acrylic plaque, and public mention on the University website and UofL Today.

Fannie Cox, Outreach and Reference Librarian, has been chosen for the University of Louisville Distinguished Faculty Award, which recognizes “the excellent service of the University of Louisville faculty and the significant impact that service has on the university and beyond.” The awards are given annually to faculty for exceptional service in five categories: service to UofL; service to the profession; service to the community, the commonwealth and/or the region; national/international service; career of service.

Picture of Fannie Cox with award.
Fannie Cox (photo by Rob Detmering)

As community outreach and reference librarian, Cox has forged relationships with numerous organizations and individuals working to help under-served communities in Louisville, particularly in the West End. She leads the Outreach Program within the Libraries, which offers instructional support to community members, helping them develop informational literacy and critical thinking skills. She has been with the Libraries for 22 years.

Cox and Burton were honored at the 2022 Faculty and Staff Excellence Awards Reception on Monday, April 18 in the Student Activities Center ballroom.

Additionally, Weiling Liu, Head of Office of Libraries Technology, was one of five individuals selected to receive the Jewish Family and Career ServicesMOSAIC (Multicultural Opportunities for Success and Achievement In our Community) Award.  The MOSAIC Awards “honor immigrants and refugees from around the globe who have made significant contributions in their professions to the Louisville community.” The 2022 nominations were open to individuals who, “regardless of race, ethnicity, religion, gender, or country of origin, have fulfilled their dreams of self-sufficiency and made an impact in our community” according to Liu’s award letter.

Photo of Weiling Liu
Weiling Liu

Liu has worked with the Libraries for 23 years. As the Head of OLT, she manages and directs a department responsible for all aspects of library technology systems and libraries technical support. In her history with the University Libraries, she oversaw the migration of the library catalog system and the implementation of Ekstrom Library’s noted Robot Retrieval System. She has been a member of state, national and international library professional associations.  In addition, she is a life member of the Chinese American Librarians Association (CALA), a non-profit international organization of librarians. Professor Liu also serves on the Association of Chinese Americans in Kentuckiana (ACAK) board and was president from 2018-2021.

The MOSAIC award ceremony and dinner will take place on Thursday, May 26, 2022 at the Muhammad Ali Center in downtown Louisville. In addition to Liu, this year’s award winners are Dr. Faten Abdullah, Jose Neil Donis, Dr. Juan Gustavo Polo, and Frank Schwartz.


Libraries Dean Fox Named Treasurer of ARL

University of Louisville Libraries Dean Bob Fox has been elected treasurer for the Association of Research Libraries (ARL). He will serve a three-year term, and will chair the group’s finance committee.

Dean Fox became UofL’s member representative to ARL in 2011 and joined the ARL Board and its finance committee in 2018; he has been a member of the audit committee since its founding in 2019. He had served as interim treasurer since August.

Fox has served as Dean of the University Libraries since 2011. Since that time, and prior to his tenure with UofL, he has served in a number of leadership positions with professional and industry organizations.

Image of Libraries Dean Bob Fox standing in front of cardinal bird graphic on the third floor of Ekstrom Library.

In addition to his ARL board service, Fox has served on several ARL committees and working groups since he became a member representative in 2011, including the Statistics and Assessment Committee/Research and Analytics Committee (2012, chair 2013–2016); the Libraries That Learn Design Team (2015–2016); and the ARL Academy Advisory Committee (2018–2019). Fox was an ARL Leadership Fellow in 2009–2010. 

UofL Libraries became members of ARL in 2002.

About the Association of Research Libraries

The Association of Research Libraries (ARL) is a nonprofit organization of 125 research libraries in Canada and the US whose mission is to advance research, learning, and scholarly communication. The Association fosters the open exchange of ideas and expertise; advances diversity, equity, and inclusion; and pursues advocacy and public policy efforts that reflect the values of the library, scholarly, and higher education communities. ARL forges partnerships and catalyzes the collective efforts of research libraries to enable knowledge creation and to achieve enduring and barrier-free access to information. ARL is on the web at ARL.org.


What Students Are Telling Us About How They Use the Libraries

By Anita Hall, Assessment Librarian

An incredible number of students visit our libraries every day, whether in person or online. We’re always trying to understand how they use the Libraries and how we can improve their experience. One way we get this feedback is through surveys. Recently, we participated in a campus-wide survey of students called the Student Support Services Survey (S4), conducted by the Office of Institutional Effectiveness, which gave us lots of great information. Currently, the University Libraries is also conducting its bi-yearly Benchmark Survey to learn about student and faculty habits, needs and wishes in order to improve the Library experience for the University community.

Two students in the 102 alcove in Ekstrom Library

In the S4 survey, one of the things we really wanted to know was how students learn about the Libraries. This helps us decide how to reach out to students. Those who said they do use the Libraries in some way (in-person, online, or both) were most likely to learn about us from a campus tour, orientation, or resource fair (21.54%) or because of a course requirement (21.32%). Campus emails were not particularly helpful – only 1.98% said that they learned about the Libraries in this way. Good to know!

Here are some more of the top ways that students learned about the Libraries:

Which of the following helped you learn about the University Libraries?
Campus tour, orientation, or resources fair21.54%
Course requirement21.32%
A librarian came to my class11.10%
Blackboard10.00%
Academic Advisor8.35%
Freshman Guide6.70%
Recommendation from a friend5.49%

We also wanted to know why some students don’t use the Libraries. Most of these students said that they just haven’t needed to yet but will when the need arises (32.20%). Others say that they currently have access to all the resources they need to complete their coursework (22.03%). However, there were some students who said they either don’t know how to use the Libraries or don’t know what kinds of services and resources the Libraries offer (11.86% for each). We’ll be working hard to try and bring those numbers down before the next survey.

Another thing the Libraries wanted to know is what types of information skills we can help with. We asked how confident they are at several different tasks. Most students feel pretty confident with all of them, which is great. Below is a snapshot of the tasks that some said they are either not at all or not very confident in completing. We also asked questions about how and when they learned these skills, and their responses to those questions will help us work with professors to support them in teaching these skills. This might involve librarians leading instruction sessions in classes, creating online learning modules for Blackboard, or developing some of our own resources that can be accessed anytime. A great example of this is our Citizen Literacy resource, which has lots of great information about evaluating news sources.

Please rate your confidence in completing the following tasks:“Not at all Confident” or “Not very Confident”
Locate books and other materials required for an assignment9.41%
Locate scholarly, peer-reviewed materials when required for an assignment5.02%
Develop a research topic for an assignment5.06%
Cite sources appropriately when required for an assignment3.72%
Evaluate the trustworthiness of news and other web sources3.31%

Are you interested in providing more feedback about the Libraries? One great way is to join the Libraries Student Advisory Board. We’re always accepting new members! The Libraries will also be sending out our Benchmark Survey later in March 2021 – we have been using this survey for almost 20 years to get feedback about our spaces, services, and collections. This survey goes to a sample of the University community, so you may or may not receive a survey invitation. Watch your UofL email, and if you get one, please answer it! We really appreciate your time and responses.


Louisville Businesswoman and Community Activist named UofL Alumni Fellow

The University Libraries is pleased to celebrate long-time community activist and social justice advocate Jessica Loving as an Alumni Fellow for this year’s University of Louisville Alumni Awards.

Loving was named an Alumni Fellow from UofL’s schools and colleges as well as Libraries and Student Affairs along with 13 other graduates. This year is a virtual celebration featuring video interviews with the honorees as they discuss their time at UofL and the impact of their careers.

“I’m so happy that Jessica Loving is the 2020 recipient of the UofL Alumni Award on behalf of the University Libraries,” said Libraries Dean Bob Fox. “She has done so much for Louisville and for Kentucky through her work with community organizations and as a tireless advocate for social justice.”

“We are especially fortunate in the libraries that Jessica shares a vision of transforming one of our spaces in Ekstrom Library into a Jewish Studies Reading Room that would bring our Jewish studies collection into a space shared by scholars in quiet reflective study, as well as providing facilities to host noted lectures and speakers,” Fox added.

Loving is currently a board member of the American Civil Liberties Union of Kentucky and the Jewish Community Relations Council. She previously served on the boards of the Louisville Ballet, the National ACLU, and the Center for Women & Families.  She is also a founding member of the Jewish Family & Career Service’s MOSAIC Award Committee.

Jessica Loving received her Bachelor of Arts in Humanities from the University of Louisville in 1968 and was inducted into the Phi Kappa Phi and Woodcock honor societies. She has been president of Jessica Loving & Associates, a public relations and marketing consulting business in Louisville, for a number of years.

Loving formerly was vice president of corporate communications at PNC Bank, executive director of the KY Commission on Women, and executive director of the ACLU of KY. Loving’s public relations and marketing clients have included banks, law firms, nonprofit groups, real estate developers, bourbon distillers, unions and a meatpacking plant. She has also provided pro bono campaign planning and management for several local judges.

Loving was a member of the University of Louisville Board of Trustees from 1996 through 2008 and was Board chair from 2001 to 2003. She has also served on the University’s Board of Overseers, College of Arts and Sciences Advisory Committee, and Athletic Advisory Commission.

“I would urge my fellow graduates of the UofL to be mindful of how we can help the university be the sort of place that can nurture young 17- and 18-year olds freshman and give them the kind of education that most of us got and help them make this world a better place,” said Loving. “We have a lot of work to do and the University is the place that nurtures the people that can make a difference.”

Jessica and her husband, Sheryl G. Snyder, a Louisville attorney, have a blended family of five children and seven grandchildren.

“We are so grateful to Jessica for her support of the Libraries, for her support and commitment to UofL, and her passion for social justice,” said Dean Fox.


UofL Law Librarian writes legal volume on hate crime

UofL Law Librarian Erin Gow is the author of a new volume in Hein’s Legal Research Guide Series on the topic of hate crime. While the publication date was pushed back amid the COVID-19 outbreak, as of July 15 the hardcover edition of Vol. 81 was on the shelves in the Brandeis Law Library.

Through the process of research and writing, Gow said she learned quite a bit about the evolution of laws surrounding hate crime.

“There have been massive changes in hate crime over the past few decades. The very concept of what a hate crime is, who can be the victim of a hate crime, and how hate crimes are responded to legally have all changed dramatically,” she said.

Erin Gow

Erin Gow

“In the US, for example, the Hate Crimes Prevention Act was only passed just over a decade ago in 2009. Many individual states had hate crime laws before this, and the federal government had been collecting statistics on hate crime for many years, but the Hate Crimes Prevention Act changed the whole legal landscape around hate crime in this country.”

“Right now there’s some evidence that hate crimes are increasing in the US and other parts of the world, and that means laws are being tested and observed in new ways.”

Gow said she assembled the proposal in November 2018 and then wrote the volume in and around her other full-time work as Online Services Librarian, finally finishing with a review of the final draft in February 2020.

“When I realized Hein’s didn’t have a volume on hate crime, I proposed the topic to the publishers,” she said. “They reviewed a sample chapter, and accepted both the topic and me as the author.”

All volumes are published both in print and electronically on HeinOnline.

 


Donor Spotlight: Dr. Donald and Catherine Cathy Shoemaker

During last fall’s 50th Anniversary celebration for 1968-69 UofL graduates, Dr. Donald Shoemaker and Cathy Shoemaker visited the Belknap campus for the first time in almost as many years.

“It was amazing, completely different,” said Don. “We couldn’t believe how things have changed.”

Don admits that over the years he had been immersed in his medical practice as an anesthesiologist at Baptist Health in Louisville and hadn’t kept up with the growing campus. “I went to med school in 1968 and hadn’t seen it since and the whole time the campus was growing. My goodness. The way it expanded was amazing.”

Don and Cathy Shoemaker

Don and Cathy Shoemaker

UofL Archivist and Historian Tom Owen led the couple on a lengthy tour of the campus, fielding questions about buildings and settings both familiar and unfamiliar. Owen is well-known for leading Belknap History Walking Tours throughout the year where he plays raconteur and tour guide for groups of faculty, staff, students and Louisville residents.

“He took us out to the new music school, where it was all older houses when I was in school,” said Donald, referring to the building built in 1980 which now contains the School of Music, Comstock Hall and Music Library. “There are three old buildings nearby and I used to take Poli-Sci, English and other classes there.” Facing north, “there was a stone wall, a parking lot and a pizza place” that once lined the now long-gone Shipp Street.

“On the south side of the campus I remember the Purina silos that they tore down. They moved the observatory and other buildings, just pushed them back.”

Cathy, who earned a master’s degree in social work, said that back in the day, “Kent School was in a large yellow brick house near the old Confederate statue. I took a statistics course in the garage.”

The couple were also impressed with the Foucault pendulum clock installed on the ground floor of Grawemeyer Hall in 1978. “The ground level, where you now see the pendulum, was the finance office where we would drop off our tuition checks.”

Don remembers the main library in Schneider Hall – now the site of Fine Arts and the Bridwell Art Library –  to study between classes and before fraternity events. He remembers the long fountain on the building’s east side was occasionally visited by soap bubbles as pranking students poured in laundry detergent.

“As a science major, I had all my classes in one building, the natural sciences building by Eastern Parkway. Now all the sciences have their own buildings. I’d just wait in the Natural Sciences library before classes.

“I’d be walking my legs off now, but probably I’d be in better shape.”

Since graduating from UofL, the couple has been busy with careers and raising a family of three daughters. Their eldest daughter also has strong UofL ties: Amy Shoemaker is the Associate Athletic Director for Administration and Deputy University Counsel. Lisa Borden, their middle daughter is a UofL medical school graduate and pediatrician in Middletown, and youngest Kristin Shoemaker is a commercial airline pilot, living in Charlotte North Carolina.

Cathy and Don were born and raised in Louisville and graduated in 1964 from local high schools, Cathy from Presentation Academy and Don from Seneca High School. Don’s fellow Seneca High School alum was Wes Unseld, the former UofL Cardinal basketball star who played for the Baltimore Bullets and was named NBA Most Valuable Player among other accolades. Unseld passed away on June 2, 2020.

“He helped our team win the Kentucky HS championship in our junior and senior years. We both went on to UofL; I went into med school and he went to Baltimore and had an NBA hall of fame basketball career.”

“He was a good, good guy. It was just a shock that he passed away. I saw him six years ago at the 50th HS reunion. We weren’t close personal friends, but we all rooted for him and I was proud of his talent.”

Cathy earned a master of science in social work from the Kent school. “First I went to Spaulding University and then I was a student at Kent School but I owed the state two years of work because they paid for my tuition,” she said. “I worked in Frankfort, teaching social workers how to lead therapy groups for families with dependent children.” She then worked as a clinical social worker for River Region (later Centerstone), and then after starting her family, she worked part-time for Seven County Services.

After Don earned a bachelor’s degree in Arts and Sciences, he entered the UofL Medical School and completed his residency at UofL Hospital. He served in the Air Force for two years in Omaha, Nebraska and then moved back to Louisville.

Cathy tells the story of how the couple met in 1970 at the old Louisville General Hospital – in the Psych ward, she says, laughing – while both were on rotation there. Cathy was working on her social work degree and Don was a medical student on rotation.

After they married, Cathy began working for the state of Kentucky, traveling all over the state to conduct trainings. At the same time, Don’s residency meant he worked overnight every third day.

“We used to joke that our marriage will last much longer than anyone else’s because we just hadn’t seen each other as much,” said Cathy.

In his long career – he retired in 2013 – Don has seen many changes in healthcare and in the world of anesthesia.

“Back in 1977, it was mostly MDs providing anesthesia, but now we need CRNAs, nurse anesthetists to staff all the areas where anesthesia is needed. Back in 1977, we had six ORs. Now there are close to 30, and they need anesthesia services in the endoscopy suites and delivery rooms, radiology, etc. Even in outpatient centers.”

“But during this COVID 19 crisis, I think people have changed the way they view anesthesiologists,” he continued. “They are heroes. They have to put people on ventilators, intubate them and keep them alive, keep their airways open as they battle the virus.”

Change has not only struck the healthcare profession, but also higher education and in particular, the University over the past 14 years of daughter Amy’s tenure. But though UofL had experienced some challenging times, Cathy and Don both expressed their enthusiasm for President Neeli Bendapudi and Athletic Director Vince Tyra.

“We have been very impressed with Neeli as a leader,” said Cathy. “She has been a stabilizing force and done a great job of turning things around.”

“We can’t say enough about her leadership. She’s personable, smart, and so energetic.”


UofL Digital Content Portal

Exploring digital content from the University of Louisville just got easier. The new portal provides an easy way to access faculty scholarship, theses and dissertations, UofL and student-produced publications, as well as archival photographs and newspapers, digitized interviews, and more.

The portal includes search boxes that make it simple to dive right in and explore. Visit it at https://library.louisville.edu/digital-content.

UofL Digital Content homepage

All-Libraries MLK Exhibit Leads Visitors Through Civil Rights Timeline

To honor the life and legacy of Dr. Martin Luther King on his birthday, all University of Louisville’s libraries will participate in an exhibit of posters and materials celebrating Dr. King’s life, “A Walk Through the Civil Rights Movement with the University Libraries.”

MLK 2020

The exhibit highlights pivotal events in the civil rights movement in the United States, beginning with the Brown v Board of Education decision in 1954, and ending with Dr. King’s assassination in 1968. Visitors can follow the panels’ timeline starting in Kornhauser Library, then moving to Music, Law, Archives and Special Collections, Ekstrom, and ending at the Art Library.

The featured panels commemorating the civil rights movement once hung in Ekstrom Library for a decade. Each library will display some of the panels and supplement the exhibit with their own materials.

An accompanying MLK digital timeline and Library Guide (LibGuide) will reference all materials displayed in the exhibit, showcasing the numerous civil rights-related works within each library’s collection. It will be linked to the University Libraries’ website.


Scenes from the Libraries Holiday Party 2019

University Libraries personnel noshed, swapped stories, and enjoyed good company at the annual holiday luncheon on December 11. Dean Bob Fox and the administrative team supported and arranged the buffet lunch.