Calling all users!Posted: January 28, 2015
As you use library services and resources, have you ever found yourself thinking about how it could be done better? Well as the User Experience librarian, I help the libraries find ways of shaping resources and services so that you (the user) can better meet your goals. Hopefully, they’re also simple (if not elegant) solutions that help ease your time here.
To build a better user experience, we follow a cycle that looks like this:
Here’s where you come in. We always need people to help us during the research and testing phases. This is when we learn more about:
- Who you are
- When you’re using the library
- Why you’re visiting
- How you’re getting your work done
- What you need us to do or offer
Chances are you’ve seen (or even participated in) some of the ways we try to learn about you. Maybe you participated in focus groups last spring, answered our survey, or gave feedback on a whiteboard. When you see our call for help with:
- Website testing
- Focus groups
Answer it. If you’re not already following us on our social media pages, join us – we’ll share opportunities to help there. We want to see you succeed. Come shape your experience in the library and help us build a better one. Creating a seamless experience for finding, accessing and synthesizing ideas will be a good start.